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Public Utility Services Center Co.,Ltd.

About Us

History and Corporate Policy

PUC was established in 1966. Over 50 years, we have mainly conducted water relating services such as operating water tariff system and billing in Tokyo.

In 2004, Tokyo Metropolitan Waterworks Bureau and PUC launched the Public-Private Partnership.This strategic management partnership has been successful on many levels. By working together, we have made significant progress in service quality and efficiency.

PUC is dedicated to improving better water service in Tokyo.

Profile

Company Name Public Utility Services Center Co.,Ltd.
Head Office 37th Floor, Shinjuku I-Land Tower Building,
6-5-1 Nishi-Shinjuku,
Shinjuku-ku, Tokyo 163-1337
Japan
Tel +81-3-3343-4560
Date of Establishment August, 1966
Capital 100 Million Yen
Main Shareholder Tokyo Metropolitan Government(Bureau of Waterworks)(56%)
Number of Employees 622(as of April 2017)
Corporate Profile Click here to see our "Corporate profile" in details.

Certification

Privacy Mark 11820050(10)[JIS Q 15001:2006]
ISMS
(Information Security Management System)
JUSE-IR-010[JIS Q 27001:2014(ISO/IEC 27001:2013)]
QMS
(Quality Management System)
JUSE-RA-638[JIS Q 9001:2015(ISO 9001:2015)]

Working Synergistically

PUC has achieved the higher performance by uniting our business functions comprised of call center, service station, computer center and consultancy services.

Call Center Operation

Establishing and operating efficient water service call centers.

  • Planning and designing
  • Operation of call center
  • Staff training
  • Data analysis and evaluation
  • Process improvement
  • Technical support

At present, 400 staff members of PUC receive and answer various contacts from Tokyo Water’s 7.1 million customers at two centers.

Customer Service Operation

Supporting customers with swift and reliable services.

  • Operation of service stations
  • Reception for starting/stopping customer accounts
  • Administration service for meter reading companies
  • Operation of a customer information system

PUC operates 5 Branch Stations of Tokyo Metropolitan Waterworks Bureau in the East of Tokyo which accommodate 5.26 million customers and 12 Services Stations in the West of Tokyo which have 1.89 million customers.

IT System Operation

Developing optimum IT systems suitable for users comprehensively supporting and maintaining network operations.

  • System development and operation
  • Construction of an on-line network
  • Web system development
  • Hardware/software introduction
  • Customization of software package

PUC has IT know-how accumulated by the development and operation of water tariff collecting system of Tokyo Metropolitan Waterworks Bureau.

We have built a wide area network (WAN) system connecting 7.1 million customer information and operate it 24 hours, everyday.

The WAN system realizes seamless connection of works uniting computer center, branch stations, service stations, and call centers.

Consultancy Services

Consulting and providing solutions for water utilities on improvement of management

  • Water utility’s efficient and accurate billing and collecting with IT solutions
  • Water utility’s effective customer services
  • Public institution’s efficient business process

PUC has more than 50 years experience on IT solutions and customer services in water supply sector and has offered various consultancy services at many occasions.

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